Summary
Via Talk is owned by HostRocket, a well established, multi-million dollar web hosting company. As such, they are well grounded and positioned within the VoIP market to emerge as a dominating player.

The low prices and rich set of features really are the hallmark of ViaTalk's service. Customer service at ViaTalk is - Fair. That is, customers report no real problems with tech support and customer service, but it is not as steller as it could be. For example, long hold times are common, but representatives handle inquiries expediently and with courtesy.

Call quality receives high marks, and is as good as any of the major providers.

ViaTalk Residential Plans

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ViaTalk Residential Plan Features

Enhanced Voicemail, Call Hunt, Call Record, BYOD Service Access, ViaTalk On-The-Go, Incoming Caller ID w/ Name, Outgoing Caller ID w/ Name, Custom Caller ID w/ Name, Soft Phone Access, Call Forwarding, Simultaneous Ring, e911, Support, Operator Services, Free In-Network Calling, Call Waiting, Anonymous Call Rejection, Network Unavailable Forward, Toll Free Remote Voicemail Access, 7, 10, & 11 Digit Dialing, Call Log Passwords, Internet Forwarding, Do Not Disturb, Call Return (69), Caller ID Block, 3-Way Calling, Web Based Call Logs, Free 411 Directory Service, Custom Call Blocking, Call Alarm / Wake-Up Call, Call Broadcasting, Distinctive Ring, Anonymous Call Authentication, CID Privacy Exception List, Custom Outgoing Voicemail Messages, Local and Long Distance Dialing, Low International Rates, Advanced Password Management, Voicemail Notification Via Email, Voicemail Notification Via SMS Text Msg, Block Outgoing Caller-ID, Information, Caller-ID w/Name on Call Waiting, Speed Dial

Optional Features

Fax to Email, Virtual Phone Number, Toll Free Service, Fax Service, Business Class Support, Second Phone Line

ViaTalk Business Plans

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ViaTalk Business Plan Features

Same as those listed under ViaTalk Residential Plan Features, above.

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